FREQUENTLY ASKED QUESTIONS
How can I order?
- You can place order via our Website checkout or WhatsApp.
What payment options do they offer?
- We accept secure payments via PayPal, Visa, Mastercard, ApplePay, Bank transfer, Wise, Revolut
How long does it take to process the order?
- Order Processing time takes 3-5 business days.
Will I see the product before it is shipped?
- Of course, we always send a video of the processed products for customer confirmation before shipping.
How long does the delivery time take?
- Delivery time takes 7-15 working days.
What logistics do we use to ship?
- We ship with DHL or FedEx
Will I receive a tracking number and a bill of lading?
- Of course, we always send you a tracking number and a waybill.
- We track every shipment shipped daily and you will be notified when the shipment is near your area.
Is my shipment protected by customs?
- When we ship there, we usually always pay customs fees in advance. We can confirm that there are no customs fees for your shipment. This applies if you use our standard free shipping via DHL/Hermes/Local Post.
What happens if my shipment is lost or exceptionally destroyed by customs?
- If your shipment is lost or destroyed. We will investigate the matter and as soon as we find this to be the case we will send you a new shipment at our expense!
